BODYSHOP ADMINISTRATOR
Fradley Park, Lichfield – Fulltime Office based
We are looking to recruit a Vehicle Bodyshop Administrator to join our busy, customer focused HGV Bodyshop Team. This role is ideal if you are eager to develop your skills in Vehicle Aftersales.
You will have previous experience in providing essential administrative and operational support whilst demonstrating core skills in customer service, administration and workshop coordination.
About Us:
Established in 1959, for over 60 years Allports Group have developed successful operations in key business areas, including Authorised Distributors for Renault Trucks, Isuzu Trucks, Trailers, Rental and Contract hire, body work and repair. We are a leading provider within our industry, with a commitment to delivering exceptional customer service.
Our benefits package includes:
- 28 days holiday (including Bank Holidays) + option to buy 5 extra days.
- Holiday increases with length of service.
- Mental health First Aiders and Health & Wellbeing Support through our Employee Assistance Programme.
- Unlimited £750 “Refer a Friend ” scheme
- Birthday and Christmas Gift Vouchers
- Hotel discounts across the UK
- Retail, gym and cinema discounts
- Renault & Isuzu Manufacturing training
- Leadership/mentor development programs and long-term progression opportunities
- Team & Company team building events
What you will be doing:
- Ensure all telephone calls are answered professionally and directed around the business.
- Meet and greet all customers attending Main / Bodyshop receptions.
- Customer liaison, including updating customers of work status.
- Raising job cards Job cards to a high standard, including all detail of work required.
- Updating and maintaining vehicle files.
- Maintaining accurate records within the Bodyshop management system
- Liaising with technicians, insurers, suppliers, and customers.
- Handle general reception duties, email management, and data entry.
- Update and maintain internal databases and filing systems.
- Ensure that customer keys, or rental / sales keys, are tagged and kept secure.
- Assist with scheduling, meeting coordination, and diary management.
- Process purchase orders, invoices, and general paperwork.
- Ensure office supplies are maintained and organised
- Support in all aspects of the Bodyshop Administration process
- Health and Safety – ensuring best practices when working within our workshop environment.
What you will bring:
- Comfortable in a stand-alone role. (Training on all systems will be provided)
- Good communication and interpersonal abilities.
- Experience in a vehicle administration role (1 year + is advantageous)
- Excellent data entry skills with attention to detail for maintaining accurate records of inventory, repairs, and logistics activities.
- Demonstrated customer service skills with the ability to communicate effectively across teams and external partners.
- Knowledge of automotive repair processes and operations within a Bodyshop setting.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Positive attitude and willingness to develop within a fast-paced environment.
If you are looking for a workplace where your growth is supported, your contributions celebrated look no further, apply today!
Call our team on 01543 420 126
or Email us at opportunity@allportsgroup.co.uk
