Business Administration/Receptionist Apprentice
Fradley Park – Lichfield
Location: Lichfield
Contract: Full time/permanent
Hours: 40 hours per week Mon- Friday
Office based
We are offering a Business Administrator/Receptionist Apprenticeship opportunity to join our busy, customer focused HGV Bodyshop Team. This role is ideal if you are eager to develop your skills in Vehicle Aftersales.
You will gain hands on experience providing essential administrative and operational support whilst developing core skills in customer service, administration and workshop coordination – all within a supportive environment.
Our benefits package includes:
- 28 days holiday (including Bank Holidays) + option to buy 5 extra days.
- Holiday increases with length of service.
- Mental health First Aiders and Health & Wellbeing Support through our Employee Assistance Programme.
- Unlimited £750 “Refer a Friend ” scheme
- Birthday and Christmas Gift Vouchers
- Hotel discounts across the UK
- Retail, gym and cinema discounts
- Renault & Isuzu Manufacturing training
- Leadership/mentor development programs and long-term progression opportunities
- Team & Company team building events
What you will be doing:
- Ensure all telephone calls are answered professionally and directed around the business.
- Meet and greet all customers attending Main / Bodyshop receptions.
- Customer liaison, including updating customers of work status.
- Raising job cards Job cards to a high standard, including all detail of work required.
- Updating and maintaining vehicle files.
- Maintaining accurate records within the Bodyshop management system
- Liaising with technicians, insurers, suppliers, and customers.
- Handle general reception duties, email management, and data entry.
- Update and maintain internal databases and filing systems.
- Assist with scheduling, meeting coordination, and diary management.
- Process purchase orders, invoices, and general paperwork.
- Ensure office supplies are maintained and organised
- Support in all aspects of the Bodyshop Administration process
Training and development:
- Attending training online and face to face with our Apprenticeship provider.
- Completing coursework and a portfolio of evidence as part of the apprenticeship program.
- You will work towards a level 3 qualification
- Health and Safety – ensuring best practices when working within our workshop environment.
What you will bring:
- Strong organisational skills and attention to detail.
- Good communication and interpersonal abilities.
- Experience in Administration (6 months + is advantageous) although full training will be provided.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Positive attitude and willingness to develop within a fast-paced environment.
- Interest in the automotive or commercial vehicle industry is desirable.
If you’re looking to build a long-term career in commercial administration, we’d love to hear from you!
