Parts Advisor
Fradley Park – Lichfield
Established in 1959, for over 65 years we have developed successful operations in key business areas, including Authorised Distributors for Renault Trucks, Isuzu Trucks, Trailers, Rental and Contract Hire, body work and repair. We are a leading provider within our industry, with a commitment to delivering exceptional customer service.
We are seeking a proactive and customer-focused Parts professional to oversee the efficient and profitable operation of the Parts Department. The successful candidate will be responsible for managing stock, supplier relationships, sales performance, and internal support functions while delivering outstanding customer service and maintaining Renault standards and KPIs.
Monday – Friday (1 Saturday in 4)
Our benefits package includes:
- 28 days holiday (inclusive of Bank Holidays)
- Option to buy 5 days additional holiday and additional days for length of service
- Designated EAP service to support health and financial wellbeing
- Refer a friend scheme (earn £750 for each referral)
- Birthday and Christmas Gift Vouchers
- Retail, Gym and Cinema discounts
- UK hotel stay discounts
- Training and Development opportunities for career progression
- Charity and Community events throughout the year
Your day-to-day duties as our Parts Advisor
Key Activities:
- Manage daily Parts Department operations to ensure high levels of customer satisfaction for both internal and external customers.
- Build strong relationships with suppliers and retailers to secure the best pricing, service levels, and product availability.
- Maximise departmental profitability through the sale and promotion of parts, accessories, lubricants, and other value-added products.
- Control parts costs for internal departments including Workshop, Rental, and Sales.
- Maintain accurate stock control, ensuring optimal availability while minimising excess and obsolete stock.
- Ensure all parts are ordered, receipted, stored, and issued accurately using the DMS system.
- Maintain security and organisation within the Parts Department to prevent loss or damage.
- Support Service and Bodyshop operations through effective communication and administration.
- Follow Renault procedures relating to ordering, returns, warranty claims, KPIs, and sales targets.
- Deliver exceptional customer service and uphold the highest standards of professionalism and integrity.
- Provide timely and accurate documentation to support invoicing and reduce work in progress, particularly at month end.
- Drive continuous operational and financial improvements across the department.
What you will need:
- Previous experience within a Parts Department, automotive environment preferred.
- Strong stock control and inventory management skills.
- Excellent customer service and communication abilities.
- Good commercial awareness with a focus on profitability and efficiency.
- Experience using DMS systems and working to manufacturer standards/KPIs.
- Organised, accurate, and able to work effectively under pressure.
If you are looking for a workplace where your growth is supported, your contributions celebrated and a place you can thrive look no further and contact us today!
