VEHICLE WARRANTY ADMINISTRATOR
Vehicle Trade Focus
Location: Lichfield
Permanent
Hours: 08:00 – 17:00 Mon- Friday
Office Based
About Us:
Established in 1959, for over 60 years Allports Group have developed successful operations in key business areas, including Authorised Distributors for Renault Trucks, Isuzu Trucks, Trailers, Rental and Contract hire, body work and repair. We are a leading provider within our industry, with a commitment to delivering exceptional customer service.
The Role:
We are seeking a highly organised and detail-oriented Warranty Administrator to join our aftersales team. The successful candidate will be responsible for the accurate submission and management of warranty claims in accordance with manufacturer guidelines. You will act as the key link between the service department, parts department, and manufacturers to ensure claims are processed efficiently and payments are received in a timely manner.
This role plays a critical part in supporting dealership profitability and ensuring compliance with manufacturer warranty policies.
Our benefits package includes:
- 28 days holiday (including Bank Holidays) + option to buy 5 extra days.
- Holiday increases with length of service.
- Mental health First Aiders and Health & Wellbeing Support through our Employee Assistance Programme.
- Unlimited £750 “Refer a Friend ” scheme
- Birthday and Christmas Gift Vouchers
- Hotel discounts across the UK
- Retail, gym and cinema discounts
- Renault & Isuzu Manufacturing training
- Leadership/mentor development programs and long-term progression opportunities
- Team & Charity events
What you will be doing:
- Process and submit warranty claims to manufacturers within required timeframes
- Ensure all warranty claims are correctly documented and comply with manufacturer guidelines
- Review repair orders, technician notes, and parts usage to validate warranty eligibility
- Liaise with service advisors, technicians, and parts departments regarding warranty-related queries
- Monitor the status of submitted claims and follow up on outstanding payments
- Investigate and resolve rejected or disputed warranty claims
- Maintain accurate records of warranty submissions and approvals
- Ensure warranty parts are retained and managed according to manufacturer policy
- Assist with warranty audits from manufacturers and internal compliance teams
- Produce reports relating to warranty claims, revenue, and rejection rates
- Ensure all claims are submitted within manufacturer deadlines and policies
What you will need:
- Previous experience in a Warranty Administrator or Service Administrator role within the automotive industry
- Strong understanding of automotive warranty processes and manufacturer systems
- Excellent attention to detail and organisational skills
- Ability to manage multiple tasks and work to deadlines
- Strong communication and interpersonal skills
- Proficiency with Microsoft Office applications
- Experience using dealership management systems (DMS) is desirable
- Knowledge of manufacturer warranty portals is advantageous
About you:
- Highly organised and methodical
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Professional and proactive approach to work
- High level of integrity and accuracy
If you would like to work for a company that is committed to delivering the very best in service and building robust relationships with customers, this position is for you.
This exciting opportunity offers excellent remuneration, together with the opportunity for further career development.
