Workshop Administrator
Stoke-on-Trent
Established in 1959, for over 60 years we have developed successful operations in key business areas, including Authorised Distributors for Renault Trucks, Isuzu Trucks, Trailers, Rental and Contract hire, body work and repair. We are a leading provider within our industry, with a commitment to delivering exceptional customer service.
As our Workshop Administrator, you will be integral to the continued success of our After Sales Service Department. You will provide fundamental support to our Stoke Workshop managing job card activities, coordinating administration duties and customer communications providing an excellent customer experience.
Our benefits package includes:
- Excellent salary linked to experience
- 28 days holiday including Bank Holidays, with the option to buy up to 5 days of annual leave per year
- Designated EAP service to support health and financial wellbeing
- Refer a friend scheme (earn £750 for each referral)
- Stakeholder Pension Scheme
- Birthday and Christmas Gift Vouchers
- Enjoy discounts for UK hotel stays
- Training and Development opportunities for career progression
- Charity and Community events throughout the year
Your day – to day duties as our Workshop Administrator.
Aftersales Operation & Administration
- To support in all aspects of Aftersales administration, where applicable:-
- Supporting the job card process, ensuring accurate billing and processing of invoices.
- Supporting the Warranty and Claims process, submitting the required documents and liaising with manufacturers and suppliers.
- Booking service appointments, coordinating workshop activities and schedules ensuring timely completion of tasks.
- Maintaining service records, warranties and customer history for future reference.
- Generating reports when required on after sale performance and customer service metrics.
- Customer support and communication
- Handling face to face, email, and over the telephone customer enquiries, providing updates on repairs and ensuring a smooth after sales experience.
- Collecting customer feedback, addressing complaints in a timely manner and implementing improvements to improve customer satisfaction.
- Workshop & Team Support
- Assisting the workshop and internal departments within the business in resolving customers issues and improving service efficiency.
- Contributing to compliance and quality control, ensuring all aftersales processes comply with industry regulations and company policies.
What you will need:
- Previous experience in a similar Motor Trade Parts Department role is advantageous together with a keen ability to understand the customer’s requirements and develop long term relationships.
- You will be a good communicator with excellent customer service skills, able to work both as part of the team and using your own initiative to support the site and business.
